Terms of Service

Welcome to GrailKicks. These Terms of Service ("Terms") govern your access to and use ofgrailkick.store, including any purchases, communications, services, features, and transactions made through our website.

By visiting our website, placing an order, creating an account, or otherwise using our services, you agree to be bound by these Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any additional policies displayed on our website.

1. Online Store Terms

By using this website, you represent that you are legally capable of entering into a binding agreement in your jurisdiction or that you are using the website with the involvement and permission of a parent or legal guardian where required.

You may not use our products, website, or services for unlawful, fraudulent, abusive, or unauthorized purposes.

You must not transmit viruses, malicious code, automated attacks, or any technology intended to interfere with the operation or security of our website.

2. Products & Availability

GrailKicks specializes in selected sneakers, limited releases, popular colorways, collaborations, and hard-to-find styles.

Many products may be available only in limited quantities, sizes, or colorways.

Product availability is not guaranteed until an order has been successfully processed and confirmed.

If an item becomes unavailable after you place an order, we may contact you regarding a replacement, alternative product, store credit, or refund, depending on the circumstances.

3. Product Information

We make reasonable efforts to display product descriptions, images, colors, sizes, and other information as accurately as possible.

However, colors and appearance may vary slightly depending on your screen, device settings, lighting, photography, and other factors.

Minor differences in packaging, labeling, production details, or accessories may occur where applicable.

Product descriptions, availability, specifications, and other website content may be corrected or updated at any time.

4. Pricing

Prices displayed on our website are subject to change without prior notice.

Promotional prices, markdowns, discount codes, and limited-time offers may begin or end at any time unless otherwise stated.

The price applicable to your purchase is generally the price displayed at checkout when your order is submitted.

5. Promotions & Discount Codes

Promotions, discounts, sale pricing, and discount codes may be subject to additional conditions.

Unless otherwise stated:

• Discount codes cannot be combined with other promotions
• Discounts may apply only to selected products or collections
• Discounts may exclude shipping, taxes, or other charges
• Discounts have no cash value
• Promotional offers may be changed or discontinued at any time
• Promotional inventory may be limited

6. Orders

Submitting an order does not automatically guarantee acceptance.

We reserve the right, where reasonably necessary, to refuse, limit, or cancel an order.

This may occur for reasons including:

• Product or size unavailability
• Suspected fraud or unauthorized payment activity
• Incorrect pricing or product information
• Payment authorization failure
• Shipping restrictions
• Incomplete or inaccurate customer information
• Unusually large quantities that appear intended for unauthorized resale
• Technical or system errors

If we cancel an order after payment has been successfully collected, we will issue an appropriate refund for the canceled portion.

7. Payment

Payment must be completed using one of the payment methods available at checkout.

Payments may be processed through Shopify and/or third-party payment providers. Your use of a payment method may also be subject to the terms and privacy policies of the applicable payment provider.

You represent that you are authorized to use the payment method provided for your order.

Orders may be subject to payment verification, fraud screening, or additional review before fulfillment.

8. Billing & Account Information

You agree to provide current, complete, and accurate purchase, billing, shipping, and contact information.

You are responsible for promptly updating information where necessary so that we can complete your transaction and contact you regarding your order.

9. Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to assist before fulfillment begins. However, once an order has entered processing, fulfillment, or shipping, cancellation or modification may no longer be possible.

10. Shipping & Delivery

Shipping times displayed on our website are estimates and are not guaranteed delivery dates.

Delivery may be affected by factors outside our reasonable control, including:

• Carrier delays
• Customs clearance
• Weather conditions
• Public holidays
• High shipping volume
• International transportation delays
• Incorrect or incomplete addresses
• Local delivery disruptions

Additional shipping information is provided in our Shipping Policy.

11. Customer Responsibility for Shipping Information

Customers are responsible for providing a complete and accurate shipping address, including apartment or unit numbers where applicable.

GrailKicks is not responsible for delays or failed deliveries caused by inaccurate or incomplete customer-provided information.

Additional shipping charges may apply if an order needs to be reshipped because of an incorrect address, failed delivery, or refused package.

12. Risk of Loss

Risk associated with shipment and delivery will be handled in accordance with applicable law and the policies of the relevant shipping carrier.

If a package is delayed, lost, damaged, or marked delivered but cannot be located, please contact us so we can review the available tracking information and assist with the carrier investigation where appropriate.

13. Returns, Exchanges & Refunds

Returns, exchanges, cancellations, damaged items, and refunds are governed by our Return & Refund Policy.

Please review that policy before making a purchase.

Products must meet applicable return conditions, including condition, packaging, and return-window requirements.

14. Limited Releases & Clearance Items

Certain products may be offered as limited releases, promotional products, clearance items, or limited-size inventory.

Inventory for these products may sell out quickly, and restocking is not guaranteed.

Promotional or clearance pricing does not automatically make an item final sale unless the product page or checkout clearly states that the item is non-returnable.

15. Third-Party Brands & Trademarks

GrailKicks is an independent retail store.

Product names, logos, trademarks, images, and brand names appearing on our website may belong to their respective owners.

References to third-party brands are used to identify products and do not, by themselves, indicate sponsorship, partnership, authorization, or endorsement unless expressly stated.

16. Intellectual Property

Except for third-party trademarks and materials owned by their respective owners, website content created or owned by GrailKicks — including website design, original text, graphics, layout, promotional materials, and other original content — may be protected by intellectual property laws.

You may not reproduce, distribute, modify, republish, commercially exploit, scrape, or copy protected website content without permission, except where permitted by applicable law.

17. Reviews & User Content

If you submit reviews, feedback, photos, comments, or other content to us, you represent that you have the right to submit that content.

You must not submit content that is unlawful, defamatory, abusive, misleading, infringing, threatening, obscene, or intended to harm another person.

Where permitted by law, we may remove or moderate submitted content that violates these Terms or applicable policies.

18. Prohibited Uses

You may not use our website or services to:

• Violate applicable laws or regulations
• Commit or facilitate fraud
• Use stolen or unauthorized payment information
• Interfere with website security or functionality
• Upload viruses, malware, or harmful code
• Scrape or harvest information using unauthorized automated tools
• Impersonate another person or organization
• Submit false or misleading information
• Abuse promotions, refunds, returns, or discount programs
• Attempt unauthorized access to our systems or accounts
• Use our website for unlawful or abusive purposes

We may restrict or terminate access where there is reasonable evidence of abuse, fraud, security threats, or material violations of these Terms.

19. Third-Party Services & Links

Our website may use or link to services provided by third parties, including Shopify, payment providers, shipping carriers, analytics platforms, advertising platforms, and social media services.

Third-party services are governed by their own terms, policies, and privacy practices.

We are not responsible for the operation, availability, content, or privacy practices of independent third-party websites or services.

20. Website Availability

We aim to keep our website available and functional, but we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable because of maintenance, technical problems, hosting issues, third-party service interruptions, security updates, or circumstances outside our control.

21. Errors, Inaccuracies & Omissions

Occasionally, website content may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping, availability, or other information.

We reserve the right to correct errors, update information, or make changes where reasonably necessary.

22. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the website and online services are provided on an "as available" basis.

Nothing in these Terms excludes or limits warranties, guarantees, or consumer rights that cannot lawfully be excluded.

23. Limitation of Liability

To the fullest extent permitted by applicable law, GrailKicks and its service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising solely from the use or inability to use the website or services.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by law.

Applicable statutory consumer rights remain unaffected.

24. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, or expenses arising from your unlawful use of the website, violation of these Terms, or infringement of third-party rights.

25. Privacy

Your use of the website is also subject to our Privacy Policy, which explains how personal information may be collected, used, disclosed, and protected.

26. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in effect.

27. No Waiver

A failure by GrailKicks to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

28. Entire Agreement

These Terms, together with policies and notices incorporated by reference, constitute the agreement governing your use of our website and services, subject to any additional rights provided by applicable law.

29. Governing Law & Consumer Rights

These Terms will be interpreted in accordance with applicable laws and mandatory consumer-protection requirements.

If local law provides you with mandatory rights that cannot be waived or limited by contract, those rights remain unaffected by these Terms.

30. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, policies, technology, business practices, or applicable legal requirements.

The most current version will be posted on this page. Continued use of the website after updated Terms become effective constitutes acceptance to the extent permitted by applicable law.

31. Contact Information

If you have questions about these Terms, your order, or our services, please contact us.

Last updated: November 11, 2026