Shipping Policy

At GrailKicks, we are committed to providing a clear, reliable, and transparent shipping experience from the moment your order is placed until it reaches your delivery address.

This Shipping Policy explains our order processing time, available shipping methods, estimated delivery windows, tracking procedures, international transit process, customs clearance, GOFO shipments, delivery issues, and other important information related to shipping.

1. Order Processing & Dispatch Time

Orders are generally processed, packed, and dispatched within 1–3 business days after payment has been successfully confirmed.

Business days generally exclude weekends and applicable public holidays.

Order processing may include:

• Payment confirmation
• Fraud and security review
• Inventory confirmation
• Order verification
• Product preparation
• Packaging
• Shipping label preparation
• Transfer to the applicable logistics provider

2. Shipping Options

We currently offer both Standard Shipping and Express Shipping.

3. Standard Shipping

Standard Shipping costs $12.90.

Qualifying orders of $100 or more receive Free Standard Shipping.

Standard Shipping typically takes approximately 10–15 business days after dispatch.

Standard Shipping is suitable for customers who prefer a lower-cost delivery option and do not require expedited delivery.

4. Express Shipping

Express Shipping is available for $19.99.

Express Shipping typically takes approximately 5–8 business days after dispatch.

Express Shipping provides a faster estimated transit window, but delivery may still be affected by customs clearance, carrier schedules, weather, local delivery conditions, public holidays, or other circumstances outside our reasonable control.

5. Total Estimated Order Timeline

Because processing and shipping are separate stages, the total time from placing your order to receiving it generally includes:

• 1–3 business days for order processing and dispatch
• Plus the transit time for the shipping method selected at checkout

For reference only, this generally means:

• Standard Shipping: approximately 11–18 business days from order placement under normal conditions
• Express Shipping: approximately 6–11 business days from order placement under normal conditions

These combined timelines are estimates only and should not be interpreted as guaranteed delivery dates.

6. Shipping Carriers & Logistics Partners

We work with international and local logistics providers depending on:

• Destination
• Shipping method selected
• Carrier availability
• Fulfillment location
• Package routing
• Local last-mile delivery requirements

A single shipment may be handled by multiple logistics providers during its journey.

For example, one provider may handle international transportation while another carrier handles customs transfer and final-mile delivery.

7. Tracking Information

Once your order has been dispatched and tracking information becomes available, the tracking number may be sent to the email address and/or phone number provided during checkout.

Please allow time for the tracking number to become active.

Tracking information may not update immediately after shipment, and package movement may occur before a new tracking scan appears online.

8. GOFO Shipments

Some orders shipped to the United States may use GOFO as the local or final-mile delivery carrier.

For GOFO-routed shipments, your package first travels through an international logistics network before being transferred into the GOFO United States delivery system.

GOFO domestic tracking information generally becomes available only after the package:

• Arrives in the United States
• Completes applicable customs clearance
• Is transferred to the GOFO U.S. logistics network
• Is scanned and entered into the GOFO tracking system

This process typically takes approximately 7–9 days after dispatch for affected routes.

9. International Transit Tracking

Before certain GOFO shipments enter the United States local delivery network, international transportation information may be available through our international transit tracking portal.

Once the package has cleared customs and entered the local carrier network, you may continue monitoring final delivery through GOFO, 17TRACK, or the applicable final-mile carrier.

10. Typical International Shipping Process

International shipments may pass through multiple transportation stages.

A typical shipment may move through the following process:

1. Order confirmed
2. Order processed and packaged
3. Shipment dispatched
4. Transfer to international logistics provider
5. International transportation
6. Arrival in destination country
7. Customs processing and clearance
8. Transfer to local delivery provider
9. Final-mile delivery

Tracking updates may temporarily pause when a package moves between different logistics providers or tracking systems.

11. Customs Clearance

International orders may be subject to customs inspection, documentation review, and clearance before final delivery.

Customs processing is controlled by the relevant government or customs authority and may vary by destination, shipment volume, product category, or local regulations.

GrailKicks cannot directly control how long a package remains in customs processing.

Tracking may temporarily stop updating while a shipment is undergoing customs clearance.

12. Duties, Taxes & Import Charges

Depending on your destination, applicable taxes, customs duties, import charges, brokerage fees, or other regulatory charges may apply.

Any amount collected directly by GrailKicks will be shown during checkout where applicable.

Charges imposed independently by customs authorities, governments, or third-party agencies are governed by local laws and regulations.

Unless the website or checkout specifically states that such charges are included, customers are responsible for reviewing applicable import requirements in their destination country.

13. Split Shipments

In some cases, products within the same order may be shipped separately.

This may happen if:

• Products are stored at different fulfillment locations
• Items become ready for shipment at different times
• Different logistics routes are required
• Package size or transportation restrictions require separate shipments

If your order is shipped in multiple packages, you may receive more than one tracking number.

Receiving one package does not necessarily mean that the entire order has been delivered.

14. Shipping Address Responsibility

Customers are responsible for providing a complete and accurate delivery address.

Before placing your order, please verify:

• Recipient name
• Street address
• Apartment, suite, or unit number
• City
• State or province
• ZIP or postal code
• Country
• Phone number
• Email address

15. Address Changes

If you need to change your shipping address, please contact us as soon as possible after placing your order.

We will make reasonable efforts to update the address before the order is dispatched.

Once an order has been shipped or transferred to a logistics provider, we may be unable to modify the delivery address.

16. Failed Delivery Attempts

Customers are responsible for monitoring tracking information and ensuring that the delivery carrier can complete delivery.

Depending on the local carrier, an unsuccessful delivery attempt may result in:

• A second delivery attempt
• Temporary storage at a local delivery facility
• Pickup instructions
• Return of the package to the sender or logistics facility

Additional shipping costs may apply if an order must be reshipped because of repeated failed delivery attempts, an incorrect address, or incomplete customer-provided information.

17. Refused Packages

If a customer refuses delivery without prior approval from GrailKicks, the shipment may be returned to the sender or fulfillment facility.

Refund eligibility for refused packages will be reviewed after the shipment has been returned.

Where permitted, return shipping, carrier charges, or handling costs may be deducted from the refund.

18. Delivered but Not Received

If tracking shows your package as delivered but you cannot locate it, please first:

• Check around your property or delivery area
• Check with household members
• Check with neighbors
• Check with building management, reception, or security
• Review any available carrier delivery photo
• Review carrier notices
• Contact the local delivery carrier

If the package still cannot be located, please contact GrailKicks and provide your order number and tracking number.

We will review the available information and assist with the carrier investigation where appropriate.

19. Lost or Severely Delayed Packages

A temporary lack of tracking updates does not automatically mean that a shipment has been lost.

International shipments may experience tracking gaps when packages move between logistics providers, countries, customs systems, or local delivery networks.

If your tracking information shows no meaningful movement for more than 30 days, please contact our customer support team.

We will investigate the shipment with the applicable logistics provider.

Depending on the investigation and circumstances, an appropriate resolution may include:

• Continued carrier investigation
• Replacement shipment
• Refund
• Another appropriate resolution agreed with the customer

20. Damaged Packages

If your shipment arrives damaged, please retain:

• The product
• The original shoe box
• The shipping carton
• Packing materials
• Carrier labels

Please contact us within 7 days of delivery and provide:

• Your order number
• Clear photos of the shipping carton
• Photos of the shipping label
• Photos of the product
• Photos clearly showing the damage

21. Incorrect Item Received

If you receive an incorrect product, size, or item, please contact us within 7 days of delivery.

Please include your order number and clear photos of the item received.

Once the issue has been reviewed, we will provide an appropriate resolution based on the circumstances.

22. PO Boxes & Restricted Delivery Locations

Certain carriers or shipping methods may not support delivery to:

• PO Boxes
• Military addresses
• Remote regions
• Restricted delivery zones
• Locations that cannot be serviced by the selected carrier

If we are unable to ship to the address provided, we may contact you to request an alternative delivery address.

23. Order Changes & Cancellations

If you need to cancel your order or change shipping information, please contact us as soon as possible.

We will make reasonable efforts to assist before the order enters fulfillment.

Once an order has been processed, dispatched, or transferred to the carrier, cancellation or modification may no longer be possible.

24. Promotional & High-Volume Periods

During Black Friday, Cyber Monday, holiday shopping periods, clearance events, limited drops, or major promotional periods, order processing and delivery may require additional time.

High order volume may affect:

• Warehouse processing
• Carrier pickup schedules
• International transportation
• Customs processing
• Final-mile delivery

25. Carrier Delays Outside Our Control

Certain transportation delays may occur outside GrailKicks' direct control.

Examples may include:

• Extreme weather
• Natural disasters
• Transportation disruptions
• Customs holds
• Carrier staffing shortages
• Government restrictions
• Public holidays
• Local emergencies
• High parcel volume
• Airline or freight delays

We will make reasonable efforts to assist when a shipment experiences an unusual delay.

26. Shipment Investigations

In certain situations, we may need to open an investigation with the applicable logistics provider or final-mile carrier.

The investigation may include reviewing:

• Tracking history
• Warehouse shipment records
• Delivery scans
• Carrier GPS information where available
• Delivery photographs where available
• Customs information
• Carrier transfer records

We appreciate your cooperation if additional information is required during a shipping investigation.

27. Returns After Delivery

Once an order has been successfully delivered, returns and refunds are governed by our Return & Refund Policy.

Please review that policy for information regarding:

• 30-day return eligibility
• Product condition requirements
• Original shoe box requirements
• Return shipping costs
• Refund processing
• Damaged or incorrect products
• Size exchanges

28. Contact Us About Shipping

If you have questions about your shipment, tracking information, carrier status, or delivery issue, please contact our customer support team.

To help us assist you faster, please include:

• Your order number
• Your tracking number
• The recipient name
• A brief description of the issue